Customer Service Skills Enhancement Training Checklist

If you’re looking for a way to enhance your customer service skills, this training checklist is for you. It covers a variety of topics that will help you better serve your customers, including communication, problem-solving, and conflict resolution. This checklist is designed to help you improve your customer service skills so that you can provide an even higher level of service to your customers. By following the tips and advice in this checklist, you’ll be on your way to becoming a customer service superstar!

• (1) Customer Service Skills for the 21st Century

• (2) Communication Skills

• (3) Define the goals and objectives of the customer service skills enhancement training.

• (4) Identify the target audience for the customer service skills enhancement training.