PIM introduction Evaluate a CRM for a small business Improve business processes checklist Recommendation methods or frameworks business processes Successful projects business process improvement Measurement business processes checklist Employee involvement process improvement checklist Technologies/tools streamlining business processes checklist Detection eliminate bottlenecks or inefficiencies checklist Implementation Strategies Customer Satisfaction checklist Development roadmap process improvement checklist Ensuring the goals checklist Attention risks and challenges checklist Measurement return on investment (ROI) checklist